To ensure the delivery of high-quality services at competitive prices and to avoid any confusion or misunderstandings, we ask that you carefully review the Terms & Conditions provided below. By booking, registering, making a payment, or participating in any of our tour or travel services, you are agreeing to comply with the relevant Terms for the chosen package at the time of booking. These Terms establish a legally binding agreement between you and Secure Travel and Tours (“Secure Travel & Tours,” “we,” or “us”).
We strive to provide accurate and current information on our website, however, errors may occur. Prior to making a booking, we recommend confirming pricing and details with us.
When making travel bookings on our website or through our agents, or when purchasing any travel services offered by Secure Travel and Tours, you affirm that 1) you are at least 18 years old and possess the legal authority to create a binding legal obligation; 2) you accept and agree to all the Terms presented herein; and 3) all information provided for the booking is true, accurate, current, and complete to the best of your knowledge.
BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travellers. You represent and warrant that you are legally authorized to act on their behalf, that you have obtained all required consents, and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking, notifying us if any changes or cancellations are required, and keeping the other travellers informed of all information relevant to your trip.
REGISTRATION: After you complete your booking, we will send you an email containing a link to a secure traveler registration form. For most packages, you must complete this form within 5 days of booking. Let us know if you are unable to complete it within this timeframe, or your booking may be subject to cancellation.
CONFIRMATION: After we receive your booking and deposit, we will confirm the availability of all components and send you a confirmation email within 1–2 business days. If any option or component you selected is not available, we will alert you and give you the option to modify your booking or to cancel and receive a refund of your deposit.
From the time of your booking confirmation until your final payment, your price may only be changed if: 1) you request Changes or Customizations to your booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components; 3) vendor costs applicable to your package or its components increase. Under any of these circumstances, we will inform you how your package price will be affected.
Once your booking is fully paid, the package price will not change, unless: 1) you request Changes or Customizations to your booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components. In either case, we will inform you how your package price will be affected.
SPECIAL MEAL REQUESTS OR DIETS: You may enter special meal requests or dietary restrictions for each traveler when you complete your registration. We will relay your requests to the airlines and our partners in the destination. Please confirm meal requests with the airlines 72 hours before departure. We cannot guarantee that your requests will be honored, and some requests or restrictions may be difficult to accommodate in some destinations.
PRICES: Advertised package prices are based on double occupancy rooms or cabins and the least expensive travel dates, departure city, hotels, and other options available, and do not include Optional Excursions or other optional items, unless otherwise noted. Your total price will vary based on the dates, flights, hotels, and other options you select when you book.
Advertised package prices may reflect an “Instant Savings” discount. On occasion, we may also offer price reductions, sale discounts, coupon discounts, or other promotional discounts on certain packages, departures, or services. Such discounts are valid for a limited time, only apply to new bookings, and may have other conditions or limitations. Existing bookings for which a deposit has been received are not entitled to price reductions or discounts that were not valid at the time of booking.
Prices and availability are subject to change until you make a booking and that booking is confirmed. After that, your package price will not change, with some exceptions listed under Confirmation.
All advertised prices and costs are in U.S. currency unless noted otherwise.
Payments
DEPOSITS: To secure your Tour Only booking, a deposit is required and can be paid using one of our accepted payment methods. The deposit will be applied towards the cost of your package. Please note that selected tours including airfare to and from your destination will now require an increased deposit. The deposit amount varies by package, and may differ based on departure dates and/or cities. For specific deposit requirements, please refer to the package page, start a booking, or contact us. Please be aware that any changes or customizations requested for our packages may necessitate an increased or additional deposit. Once your booking is confirmed, deposits are generally nonrefundable unless covered by our Carefree Booking policy or in the event of a cancellation by us.
If you opt for Travel Protection coverage when you book, the premium will be added to your deposit amount.
FINAL PAYMENT: After completing your booking, any outstanding balance must be settled by the final payment due date using one of our accepted payment methods. This date varies depending on the package but is generally 30 days before departure. The due date for your booking will be specified in the booking process, in your booking receipt email, under Your Booking, and on your invoice. You are free to make multiple payments of any amount until the due date. Failure to pay in full by the due date will result in a $50 late fee. If the full payment is not received 7 days after the due date, your booking will be cancelled, and your deposit will be forfeited. If you make payments exceeding the balance due, you can opt to receive a refund of the excess amount or convert it to a Travel Credit with no expiration date.
PAYMENT METHODS:Â We accept payments towards your deposit or balance due by the following methods:
We do not accept any other forms of payment. Payments must be made in U.S. currency or a conversion fee may apply.
RETURNED PAYMENTS:Â In the event of a returned check payment due to insufficient funds, stop payment, a closed account, or any other reason, we will notify you and add a $50 returned check fee to your balance due. It is your responsibility to make alternate payments to settle your balance by the final payment due date. If we notify you after the final payment due date that a check has been returned, a replacement payment must be received within 48 hours to avoid potential cancellation of your booking.
Refund
We will process and pay your refunds as quickly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered. Typically, most refunds are processed within six weeks of being requested. Refunds for credit card payments will be credited to the card, unless the refund amount exceeds the card’s paid amount, in which case a check will be issued for the remaining refund.
You cannot copy content of this page
