Privacy Policy for Secure Travel & Tours

Last updated: 07 December 2025

Secure Travel & Tours (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our travel services, including flight booking, visa assistance, study abroad services, travel insurance, tour packages, and all related offerings on our website: https://www.securetravelandtours.com.

By using our website or services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information to deliver seamless and secure travel and booking services:

1.1 Personal Identification Information

Full name
Email address
Phone number
Gender and date of birth (when required for bookings)
Passport details for flight booking or visa processing
Residential address (when required for documentation)

1.2 Travel & Booking Information

Flight details and itineraries
Destination preferences
Visa application information
Travel insurance requests
Study abroad program interests and applications

1.3 Technical & Browsing Information

For SEO, analytics, and user-experience optimization, we may collect:

IP address
Device information (type, operating system)
Browser type and version
Pages visited and time spent on pages
Cookies and tracking data

2. How We Use Your Information

We collect and use personal data to provide high-quality, reliable travel solutions. Your information may be used to:

Process flight bookings, reservations, and ticketing
Provide visa assistance and support with documentation
Offer study abroad guidance, program recommendations, and applications
Arrange travel insurance and related documentation
Communicate updates, confirmations, and travel alerts
Respond to your enquiries, feedback, or complaints
Improve website performance, navigation, and content
Personalize travel offers, promotions, and recommendations
Conduct analytics to enhance our services and marketing
Comply with legal, regulatory, and security requirements

3. Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds:

Consent: When you voluntarily provide information or opt in to communications.
Contractual necessity: When data is required to fulfill our travel services, such as booking a flight or arranging a visa.
Legal obligations: When data processing is necessary to comply with applicable laws and regulations.
Legitimate interests: To improve services, prevent fraud, and maintain secure systems.

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data, including:

Secure servers and encrypted systems where appropriate
Restricted access to personal data for authorized personnel only
Regular website, plugin, and system updates
Data minimization and retention controls

While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure. However, we are committed to maintaining the highest practical standards of data protection.

5. Sharing Your Information

We do not sell or trade your personal data. We may share your information with trusted third parties only when necessary to deliver our services, including:

Airlines and travel partners for flight booking and ticketing
Visa processing bodies, embassies, and consulates
Educational institutions and partners for study abroad services
Insurance companies for travel insurance arrangements
Payment processors and financial institutions
IT, hosting, and website service providers
Legal or regulatory authorities when required by law

All third-party partners are required to handle your data securely and use it only for the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, improve website performance, and analyse traffic for SEO and marketing purposes.

Types of Cookies We Use

Essential cookies: Required for core site functionality and secure access.
Analytics cookies: Used to understand how users interact with our site (e.g., via Google Analytics).
Marketing and remarketing cookies: Used to deliver relevant travel offers and advertisements.

You can manage or disable cookies via your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

Access the personal data we hold about you
Request corrections or updates to inaccurate or incomplete data
Request deletion of your personal data where legally applicable
Withdraw consent where processing is based on your consent
Object to or restrict certain types of data processing
Opt out of marketing communications at any time
Request data portability where applicable

To exercise any of these rights, please contact us using the details provided in the Contact Information section below.

8. Data Retention

We retain your personal information only for as long as necessary to:

Complete bookings and provide requested services
Support any ongoing customer service or disputes
Comply with legal and regulatory obligations
Maintain business records and improve service delivery

When your data is no longer required, it is securely deleted, anonymized, or archived where appropriate.

9. Children’s Privacy

Our services are primarily intended for adults. We do not knowingly collect personal data from children without the consent of a parent or legal guardian. If you believe that a child has provided personal information to us without such consent, please contact us so we can take appropriate action to remove the data.

10. Third-Party Links

Our website may contain links to external websites or services that are not operated by Secure Travel & Tours. We are not responsible for the privacy practices, content, or security of those third-party sites. We recommend that you review their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Secure Travel & Tours
Email: info@securetravelandtours.com
Phone: +233 (0) 204 444 220
Address: Opposite Alpha Beta School, Dansoman – Accra, Ghana