Terms & Conditions

Effective Date: 6 February 2026

Welcome to Secure Travel and Tours. These Terms and Conditions govern all services provided by our company including visa assistance, study abroad advisory, IELTS registration, flight bookings, hotel reservations, travel insurance, tour packages, and consultation services.

1. Nature of Services

Secure Travel and Tours acts strictly as a travel consultancy and intermediary between clients and embassies, airlines, hotels, institutions, and other third-party providers.

We do not guarantee:

Visa approval
Immigration clearance
Admission into educational institutions
Airline schedules or operational stability

2. Client Responsibilities

Provide accurate and truthful information
Submit genuine and verifiable documents
Disclose previous visa refusals or immigration violations
Meet all payment deadlines

3. Visa Disclaimer

Visa issuance is solely at the discretion of the respective embassy or consulate. Secure Travel and Tours does not influence embassy decisions and does not guarantee visa approval.

All service fees are non-refundable once processing has commenced.

4. Payments & Refund Policy

Full payment is required before processing begins.
Consultation and processing fees are non-refundable.
Embassy and third-party fees are non-refundable.
Approved refunds may take 14–30 business days.

5. Flight & Hotel Bookings

We are not responsible for airline delays, cancellations, lost baggage, visa-related denied boarding, or hotel overbookings. All bookings are subject to the provider’s terms and conditions.

6. Study Abroad & IELTS Services

We assist with applications and registrations but do not guarantee admission, visa approval, or IELTS test scores.

7. Limitation of Liability

Our liability shall not exceed the service fee paid directly to Secure Travel and Tours.

8. Force Majeure

We are not liable for delays caused by natural disasters, pandemics, government restrictions, war, airline strikes, or embassy closures.

9. Data Protection

Client information may be shared with embassies, airlines, hotels, institutions, and relevant authorities for service delivery purposes.

10. Governing Law

These Terms are governed by the laws of the Republic of Ghana.

Contact Information

Secure Travel and Tours
Accra, Ghana
Email: info@securetravelandtours.com
Phone: +233 20 444 4220
Website: www.securetravelandtours.com