Effective Date: 1st September 2025
Welcome to Secure Travel and Tours. These Terms and Conditions (“Terms”) govern your use of our services, including flight ticketing, visa assistance, hotel reservations, tours, study abroad programs, travel insurance, vehicle rentals, Visa appointment booking, flight & hotel itineraries, and medical tourism support. By booking with us or using our services, you agree to these Terms.
1.1 Eligibility – You must be at least 18 years old to make bookings or enter into agreements with Secure Travel and Tours.
1.2 Accuracy of Information – Clients are responsible for providing accurate personal and travel information. Secure Travel and Tours is not liable for issues arising from incorrect or incomplete details.
1.3 Service Providers – We act as an intermediary between clients and third-party service providers (airlines, hotels, embassies, etc.). All bookings are subject to the terms and conditions of these providers.
1.4 Pricing – Prices are subject to change due to currency fluctuations, supplier revisions, or government regulations. Clients will be notified of changes before final payment.
1.5 Travel Documents – Clients are responsible for ensuring they possess valid passports, visas, and health documents as required by destination countries.
2.1 Issuance – Tickets are issued in the exact name provided on your passport. Name changes are not permitted once a ticket is issued.
2.2 Airline Rules – Each airline has its own rules regarding baggage allowance, check-in times, cancellations, and changes. Clients must comply with the airline’s policies.
2.3 Schedule Changes – Airlines may alter flight schedules without notice. Secure Travel and Tours is not responsible for such changes but will assist in rebooking when possible.
2.4 No-Show Policy – If a passenger fails to show up for a flight, the ticket may be forfeited, and refunds may not apply.
3.1 Itineraries – Tour itineraries may be adjusted due to weather conditions, local regulations, or unforeseen circumstances.
3.2 Inclusions and Exclusions – Services included in a package will be clearly outlined. Items such as personal expenses, tips, and optional activities are not included unless stated.
3.3 Group Tours – A minimum number of participants may be required for group tours. If not met, Secure Travel and Tours reserves the right to reschedule or offer an alternative.
3.4 Travel Insurance – Travel insurance is strongly recommended for all travelers. Secure Travel and Tours is not liable for losses due to uninsured risks.
4.1 Client-Initiated Cancellations
Flight tickets: Refunds (if any) are subject to the airline’s rules and penalties. Non-refundable tickets cannot be refunded.
Tours and packages: Cancellations made [30 days] before departure may receive a partial refund. Less than [15 days] prior may result in forfeiture of payments.
Visa assistance and service fees are non-refundable once the process has started.
4.2 Company-Initiated Cancellations
If Secure Travel and Tours cancels a service due to unforeseen reasons, clients will be offered an alternative arrangement or a refund, excluding force majeure situations.
4.3 Force Majeure
Secure Travel and Tours is not liable for cancellations, delays, or losses caused by events beyond our control, including natural disasters, strikes, political unrest, pandemics, or airline failures.
5.1 Deposit – A non-refundable deposit may be required at the time of booking.
5.2 Balance Payment – Full payment must be made before ticket issuance or tour commencement.
5.3 Default – Failure to pay on time may result in cancellation of services without refund.
6.1 Secure Travel and Tours acts only as an agent for third-party providers and is not responsible for accidents, delays, losses, injuries, or damages caused by suppliers.
6.2 Clients travel at their own risk. Secure Travel and Tours is not liable for medical expenses, missed flights, or denied entry due to incomplete travel documents.
Comply with the destination country’s immigration, customs, and health regulations.
Arrive at airports and meeting points on time.
Respect the cultural and legal practices of destination countries.
Purchase adequate travel insurance.
Any complaints must be submitted in writing within [7 days] of service delivery. Disputes will first be addressed amicably; if unresolved, they will be subject to the laws and jurisdiction of Ghana.
Secure Travel and Tours reserves the right to update these Terms at any time. Updated Terms will be posted on our website and effective immediately.
For inquiries regarding these Terms, please contact:
Secure Travel and Tours
Address: Opposite Alpha Beta School, Dansoman, Accra
Phone: +233204444220
Email: [email protected]
By booking with Secure Travel and Tours, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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